these terms of service ("terms") govern your use of the website located at w51.watchhousesale.com (the "site") and your purchase of products, including but not limited to vacuum insulated stainless steel bottles and related accessories, from Lok Tin Limited ("we," "us," or "our"). by accessing or using this site, you agree to be bound by these terms.
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general
by placing an order through our site, you represent that you are at least 18 years old or are using the site under the supervision of a parent or guardian. we reserve the right to refuse service, cancel orders, or terminate accounts for any reason at our sole discretion. -
products and pricing
we strive to display our products and their colors as accurately as possible on the site. however, we cannot guarantee that your monitor's display of any color will be accurate. all prices are listed in the applicable currency and are subject to change without notice. we are not responsible for typographical errors or inaccuracies related to pricing or product descriptions. -
returns and refunds
3.1 14-day money-back guarantee
you have the right to cancel your order and receive a full refund on the purchase price of the product, provided that you notify us within 14 calendar days of receiving the goods. to initiate a return, you must contact us at [email protected] for a return authorization. the customer is responsible for the cost of return shipping unless the product is defective or damaged. items must be returned in their original condition, unused, and in the original packaging.
3.2 refund processing timeline
once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. if approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. please be advised that it may take at least 14 days for the refund to appear in your account, depending on your financial institution's processing times.
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payment terms
we accept various forms of payment, including major credit cards and paypal. by providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge your order amount to that method. -
paypal refund policy
for orders paid via paypal, our standard 14-day return policy applies. however, due to specific consumer protection regulations enforced by paypal in certain jurisdictions, you may have up to 30 calendar days from the date of transaction to dispute a charge or request a refund. if you are unsure whether your local laws or paypal's buyer protection policy grants you a 30-day period, please refer to your local regulations or contact paypal directly for clarification. -
shipping and delivery
title and risk of loss for products purchased from us pass to you upon our delivery to the carrier. we are not responsible for delays caused by customs clearance or the shipping carrier. -
governing law
these terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the hong kong special administrative region, without regard to its conflict of law provisions. any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of hong kong. -
contact information
questions about the terms of service should be sent to us at [email protected]. -
changes to terms
we reserve the right to update or modify these terms at any time without prior notice. your continued use of the site following any changes constitutes your acceptance of the new terms. it is your responsibility to review these terms periodically.